The DrGrab is owned and operated by DrGrab Pty Limited. DrGrab Pty Limited ("DrGrab", "we," "us," "our") is committed to protecting your privacy. At DrGrab, we never share our customer’s data with third party in any ways. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. We always try to personalize and continually improve your DrGrab shopping experience.
Our Policy explains what information we collect on the Website, how we use and/or share this information, and how such information is maintained by us. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with regard to the information collected on the Website and not any information collected or obtained through other methods or sources.
Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.
We collect personally identifiable information ("PII") that is volunteered during Registration or in response to specific information requests explicitly presented to you.
We may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.
We may ask for your e-mail address during your use of the Website. Also, to purchase Vouchers you may be requested to provide any or all of the following PII: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit card details.
All PII is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws in Australia.
We use PII to provide you with information about DrGrab, to properly provide you with the Service and for marketing ourselves to you. It is our policy not to sell or pass any PII to any third party organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your PII to anyone else for their marketing or any other commercial purposes without your prior consent.
However, we may pass your PII to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment.
Please note that as part of any PII sharing which we list above, we may send your information internationally including to countries outside the European Economic Area. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in Australia. By submitting PII to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.
Please note that we may email you for the following purposes:
As part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:
However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.
The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.
Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation or DrGrab Pty Limited then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.
If you have any questions or concerns, or if you wish to request access to your personal information held by DrGrab, please feel free to contact us.
When purchasing products from this Website, the Customer acknowledges and accept the payment of the products will be transferred to third-party operated payment systems. The Customer’s basic financial information may be disclosed to the third-party operated payment systems and its operating/controlling entity.
All information received by the third-party operated payments systems and its operating/controlling entity shall be managed in accordance with its Privacy Statement and Terms and Conditions found HERE. The Customer waive all rights to bring legal proceedings against the third-party operated payment systems and its operating/controlling entity in regards to the entity’s capacity to receive payments for the operation of the Website in relation to products supplied by the Website operator as a result of payment from the Website.
Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.